The Customer is King

“Find out what needs your customers want fulfilled today. Then determine how well you are meeting those needs.” — Peter Drucker The annual J.D. Power customer satisfaction survey results are in and as usual, there are important insights to be derived from firms in the top positions. The Number 1 rated company in the study […]

How do you measure sales success?

“All organizations need a discipline that makes them face up to reality.” — Peter Drucker In my experience, companies attempt to correct sales problems by either adding more salespeople, training the sales staff or demanding better leads from marketing. While these solutions work at times, just as often they will not be successful because the […]