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Monthly Archives: November 2018

November 27, 2018 by Patricia Sherlock - 0 comments

Are You Marketing to Past Clients Effectively?

During a recent sales audit for a mortgage lender, I asked originators if they marketed to previous customers. They responded that their company sent out birthday and anniversary cards automatically through a CRM system. Everyone felt this effort was enough to generate referrals. Many of the producers also said they didn’t have time to do […]

November 20, 2018 by Patricia Sherlock - 0 comments

What We Can Learn from Macy’s Turn-Around Strategy

Last Monday, Macy’s CEO Jeff Gennette announced a new strategy to save the retail giant in this difficult business environment. In an interview with The Wall Street Journal, Gennette said that the department-store chain will shrink its less productive stores and cut back on staff at these locations. He said the smaller locations will have […]

November 12, 2018 by Patricia Sherlock - 0 comments

Peter Drucker’s 5 Keys to Being a Great Company

Known by many as the founder of modern management, Peter Drucker was one of the most influential thinkers in the business world. Much of what he wrote over the course of 39 books remains relevant in today’s marketplace. Drucker was a genius and reading his work inspired me to open my own consulting business. Drucker […]

November 6, 2018 by Patricia Sherlock - 0 comments

Do Your Originators Sell as Teachers or Leaders?

Today, many sales training firms advise originators to adopt a “teaching” sales model as a way to win with a more knowledgeable customer. While this seems like a logical, reasonable approach, the sales process can be anything but. Therein likes the rub. Let me explain. Originators who operate as teachers believe that if they simply […]

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