“The spirit of an organization is created from the top.” — Peter Drucker
In the past few weeks, I have visited some large mortgage banking firms and it strikes me how many senior management teams have lost their enthusiasm for the business. While it is understandable that the industry has been in a major correction that is going on its third year, it does make me wonder: If the executives are less than enthusiastic, how do their employees feel and act when dealing with customers?
It is important to remember that everything a manager does or says makes an impression on the sales team — for better or worse. What kind of message are you sending to your team?
Have a Happy Valentine\’s Day!