Coaching

How to Implement a Coaching Culture

Coaching is certainly a popular management term in business today. Every company says that they have a coaching culture, but many times it is fiction and not fact. In my consulting practice what I see is a lot of talk about coaching, but not a lot of action. If a sales organization is really serious […]

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Do You Know the Real Secret to Sales Success?

What’s the secret to sales success? Happy customers! Yes it really is that simple. Just look at the most successful companies over the last decade (Apple, Google, Zappos). What do they have in common? Customer trust. Customer happiness. Customer delight and focus. Executives will often state that they are committed to the customer, but when

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