Recently, an originator asked me for advice about changing lenders. The grievances that the originator had with the current lender centered on three issues: Failure of the lender to have a consistent follow-up system or CRM to contact the originator’s previous customers and expecting the originator to do it on their own. Failure to give […]
“White Lies” that Drive Low Retention Read More »
As science fans know, the Drake equation is a formula for predicting the number of active, communicative extraterrestrial civilizations in the Milky Way galaxy. This math-based equation is a generally accepted tool used by the scientific community to identify specific factors thought to play a role in estimating the number of technological civilizations that may
The Seven Deadly Sins of Sales Groups Read More »
Last week, during an MBA webinar series I conducted on recruiting, I asked attendees about the Number One problem hampering their company’s growth. Across the board, participants said that high turnover and the constant need to replace originators was one of their toughest challenges. They also said that finding good originators has become harder and
Is Turnover Contagious? Read More »
In Charles Duhigg’s great book, The Power of Habit, he recounts the story of Alcoa’s CEO Paul O’Neill who stood up before investors and declared that the company would focus its entire strategy on bringing workplace injuries to zero. The investors were stunned to say the least with his announcement. O’Neill did not discuss profits
What Matters Most: A Keystone Habit Read More »
