The recent announcement that General Motors will be closing plants has sent shock waves throughout the economy. The news seemed to be a surprise for many and was originally attributed to the tariff wars. However, a closer look reveals that GM had the wrong products and structure to face changing consumer preferences. In a New […]
Why GM’s Failure to See Tougher Times Ahead Matters Read More »
Today’s customers are smarter than ever regarding the products and services they purchase. The internet has changed everything by providing a vast wealth of information on every topic imaginable including mortgages. Furthermore, customers are rating their experiences from eating at restaurants to buying vitamins to working with mortgage originators. These opinions carry an inordinate amount
Are Your Customers Savvier than Your Originators? Read More »
Last week, I discussed the four horsemen of business success —being faster, better, cheaper and friendlier and how this challenge has faced companies and their leaders for centuries. As Sydney Harris, a well-known journalist for the Chicago Sun-Times, aptly said “our dilemma is that we hate change and love it at the same time; what
Are You a Change Leader? Read More »
