In the last few weeks, nearly every conversation I’ve had with senior mortgage executives has centered on one of two issues: finding sales and processor talent; and delivering an excellent customer experience throughout the loan process. To be sure, getting the human capital side of the mortgage business right when volume is through the […]
Lenders’ Biggest Dilemma: Invest in Training or Be Replaced Read More »
I often write about what it takes for originators and managers to succeed in an ultra-competitive mortgage environment. Today, I want to discuss another person on the sales team who is indispensable – the mortgage processor. While mortgage processors are thought of as working behind-the-scenes, they are primary drivers of an excellent customer experience. The
Why Quality Mortgage Processors Are Essential to Sales Success Read More »
It is no secret that that all phases of mortgage origination are undergoing dramatic change. Whether its new regulations or customer buying habits, everything is in a state of flux and the old ways of origination are under scrutiny. For example, does it make sense to have a distributed sales model when customers want answers
The Importance of Quality Processors Read More »
